Support Centre

Frequently Asked Questions

Everything you need to know about DAKSH — recovery program, pricing, and how we compare to doing it alone.

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Recovery Program

7 questions

DAKSH uses an AI-powered loop called the DAKSH Method — Detect, Assist, Knowledge, Support, Heal. When you open the app, the AI coach analyses your mood, urge patterns, and recent check-ins to give you a personalised action plan for that exact moment. Over time, it learns your triggers and builds a recovery roadmap unique to you.

DAKSH is designed for behavioural and substance-related habits including pornography, social media overuse, gaming, smoking, alcohol, and other compulsive patterns. The AI adapts its guidance based on the specific habit you are working on.

Most users report a noticeable reduction in urge intensity within the first 2–3 weeks of consistent daily check-ins. Meaningful habit change typically takes 60–90 days. DAKSH tracks your streaks and milestones so you can see measurable progress from day one.

No. DAKSH is a powerful daily support tool, not a clinical treatment. It is designed to complement therapy, not replace it. For users who need deeper support, the Expert plan connects you with qualified professionals who can provide clinical guidance alongside the app.

Tap the SOS button at any time. DAKSH immediately surfaces a personalised crisis toolkit — breathing exercises, urge-surfing techniques, distraction prompts, and if needed, a direct line to an expert. The entire flow is designed to get you grounded in under 60 seconds.

The AI coach builds your profile from your daily check-ins, mood logs, urge triggers, and response patterns. It uses this data to adjust the difficulty of challenges, suggest relevant resources, and time its nudges to your highest-risk windows — all without you having to manually configure anything.

Yes. You can sign up with just an email or a pseudonym. We do not require your real name, phone number, or any identifying information. Your recovery data is encrypted and never shared with third parties.

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Pricing

7 questions

The Free plan gives you basic AI chat, mood tracking, limited daily check-ins, access to the recovery resources library, and community access. It is a genuine starting point — not a crippled trial — so you can experience real value before upgrading.

Premium is ₹199/month or ₹1,599/year (saving 30%). It unlocks unlimited AI coaching sessions, full mood and urge tracking, daily recovery loops, expert recommendations, a personalised recovery plan, progress analytics, and priority support.

The Expert plan is our white-glove tier for users who want a dedicated recovery coach, priority expert access within 24 hours, weekly progress reports, and emergency escalation. Pricing is personalised based on your needs — contact us to get a quote.

Yes. All paid plans include a 7-day free trial with no credit card required. You get full access to every Premium feature during the trial and can cancel before the trial ends without being charged.

Absolutely. There are no lock-in contracts. You can cancel from your account settings at any time and your access continues until the end of the current billing period. We do not charge cancellation fees.

If you are not satisfied within the first 7 days of a paid subscription, contact our support team and we will process a full refund — no questions asked. After 7 days, refunds are evaluated on a case-by-case basis.

We believe recovery support should be accessible to everyone. If the current pricing is a barrier for you, reach out to our support team. We handle affordability requests with full confidentiality and do our best to find a solution.

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Common Questions

6 questions

Most habit apps focus on streaks and reminders — they do nothing when you are actually in crisis. DAKSH is built around the moment of highest risk. The AI coach intervenes in real time, the SOS tool gives you immediate techniques, and the system learns from every relapse so the next plan is smarter. It is a recovery system, not a habit tracker.

Nobody except you. Your data is end-to-end encrypted. Our team cannot read your chat logs or recovery entries. We do not sell data to advertisers. Experts on the Expert plan can only see what you explicitly share with them. You can delete your account and all associated data at any time.

Research consistently shows that people disclose more honestly to AI than to humans because there is no fear of judgment. DAKSH's AI coach is trained on evidence-based CBT and motivational interviewing frameworks. It does not replace human empathy, but it is available at 3 AM when no human is, and it never gets tired or frustrated.

Never. Relapse is a normal part of recovery, not a failure. When you log a relapse, DAKSH does not reset your progress in a punishing way — it analyses what happened, adjusts your plan, and helps you understand the trigger so the next attempt is stronger. Your history is an asset, not a liability.

A daily check-in takes under 2 minutes. The AI coach surfaces the most relevant action for your current state — you do not need to navigate menus or configure settings. Most users engage for 3–5 minutes a day and still see significant results.

The best time to address a habit is before it becomes a crisis. DAKSH is equally effective for someone who wants to cut back on social media as it is for someone dealing with a serious dependency. Starting early means faster results and less disruption to your life.

Still have questions?

Our support team typically responds within a few hours. Everything you share is kept completely confidential.

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